Do you know the situations in which your mobile service provider needs to be on your speed dial? We tell you.
There is no way to predict when an emergency may occur. But when it does, you need to be prepared to meet it – and your mobile service provider can help you in this respect.
Keep your friends close, and your mobile service provider closer! Here are 3 situations in which the mobile customer care department is the first one you need to reach:
* When your phone has been stolen. It happens all the time. A thief casually flicks your phone during your work commute, or you leave your phone behind in a cab and the cabbie denies it altogether, or some such situation. Your biggest concern at this point is to get your phone back pronto, and without the miscreant using it or accessing your sensitive data. You obviously can’t call the mobile service provider from your own phone, but if your SIM card is an Airtel one, you can easily call the Airtel mobile customer care on 121 from another Airtel number, or 9892012345 from a non-Airtel number. The Airtel mobile customer care will swing into action and block your SIM at once, after which they can even help you track the current location of your phone if the ‘Find my phone’ feature on your phone is activated. Meanwhile, Airtel also offers handset damage protection in case you find your phone and it has been tampered with.
* When you are in danger or some sort of emergency. You could get caught in a riot or terrorist situation, or be taken hostage by a rogue cabbie after a disagreement. Or you might want to report a theft or call the cops to the site of an accident. Most smartphones today have an ‘Emergency number’ functionality that connects you to the police control room in just one click. You can call the number, or first call the Airtel mobile customer care to know what to do in the situation. If the police have also been alerted, then the customer care department will extend full cooperation in tracing your location and getting help across to you. Enable the ‘Find your phone’ feature on your smartphone so that your location coordinates can be found.
* When you need to tell your loved ones that you are safe.Whenever there is a natural calamity, people immediately start calling their near and dear ones, and mobile networks get jammed quickly. No further calls can be made when this happens, and it is some time before connectivity may be restored. But you can reach the Airtel mobile customer care for regular updates on when connectivity will be restored. When you get some network coverage, you can mark yourself ‘Safe’ on social media sites so that family and friends know that you are alive and well.
